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Frequently Asked Question - General

Sign Up

Yes, you may use some of the basic features offered by QalbyApp like Solah, Al-Quran and Du’a without signing up. However, you will need to sign up to use and access the E-Journal feature and other personalised function such as Saved and Hifz in Du’a.

Settings

Can I change the current language?

In order to change the Language, click ‘More’ and go to Settings. Under Settings, select ‘Language’ and choose your preferred language for App and Al-Qur’an.

*Please note that currently, the language selected is only for Operation System of QalbyApp and not the content. Our team is currently working on more languages for content too.

How do I change my profile picture?

To change your profile picture, click on More button and go to the Settings area. Click on Profile Settings and choose My Picture to upload your new profile picture.

Home

Why does only blank white screen appear when I open QalbyApp?

Some phones especially (but not limited to) Samsung (J series), Vivo and Oppo might have problems with compatibility and need to be debugged to solve this issue. We recommend you to enable Auto-app updates on your device to receive updates automatically whenever new patches are available to ensure smooth operation when launching QalbyApp.

How do I receive the Daily Push Notification on my phone screen?

For iOS: To receive the push notifications, you must enable push notifications in Qalbyapp by opening QalbyApp and enable push notification in Settings area. Kindly go to Settings > Notifications > Show Previews and select Always.

For Android: To receive the push notifications, you must enable push notifications in Qalbyapp by opening QalbyApp and enable push notification in Settings area.

Kindly go to Settings > Push Notifications and slide to enable.

Where can I find all Daily Push Notifications from QalbyApp?

All Daily Push Notifications from QalbyApp can be access inside the app Home page under Daily Inspiration. You can save and archive them inside My Soul folder (E-Journal feature) by clicking the heart button or you can share them to many other selected third party apps (eg: Instagram, Twitter, Facebook, Telegram, Whatsapp etc) by clicking the Share The Khayr button. Try it today!

Solah

Why is my prayer time not correct?

In order to get the latest 2021 Prayer times, please update your QalbyApp to the latest version. You can check the App Store or Play Store to find the latest version. Kindly contact us if you feel there’s still error regarding prayer time of your area even after you have updated your QalbyApp.

Why is my prayer time still the same after I updated to the latest version of QalbyApp?

To ensure that the new prayer time is accurately displayed (especially after you have updated QalbyApp to its latest version), you must also reset the Location settings on your device.

What should I do to receive the adhan notification for prayer time?

To receive adhan notifications, you must enable push notification for QalbyApp on your phone (search for Notifications settings/ App permission : depending on your phone model) as well as on QalbyApp.

Go to your Setting app of your phone and click on Notifications. Select QalbyApp. Make sure that the notifications are allowed. Next, set the Azan notifications for prayer of your choice by selecting any prayer on QalbyApp.

Upon upgrading, all prayer notifications are set to silent mode. You can now change and select your preferred muazzin for each Solah.

Here’s how to:

1. Click one of the Solah, example: click Fajr

2. From the list of muazzin, click your preferred muazzin (example: click Akbar Azmi)

3. When you go back to the Solah page, the speaker icon is now not in silent mode anymore. (This means you have successfully enabled the azan as notification for that solah).

4.Continue doing the same with other Solah Caution: Do not just click play to listen to the azan, you must click the name of the muazzin to enable the azan notification.

Why is my adhan too short and not working anymore?

For iOS: Apple has set a limit of 30 seconds only for sound notification.

For Android: There is a need to check the Battery settings too especially the Adaptive Battery, the Battery Saving mode, the third party Battery Saving app, the Whitelist app etc (names differ accordingly).

Kindly exclude QalbyApp from these settings to ensure uninteruppted delivery of sound notifications. These settings will restrict multiple sound notifications in a day that are deemed unnecessary by the system to save the battery.

If you are using any battery saving app such as Clean Master, please make sure that QalbyApp notifications are not muted there. Turn off battery optimisation for QalbyApp on the Adaptive battery and on the Whitelist App.

You may also need to disable the restriction by choosing to manage QalbyApp manually in App Permission settings.

Why does the Adhan suddenly stop?

For iOS: There is a limit of 30 secs notification set by Apple.

For Android: Adhan notification will automatically stop when you receive another notification from another app or when you pull the notification down from the notification centre.

How can I listen to the full Adhan?

For iOS: To listen to full adhan, Open the Solah notification once it comes in. You’ll be redirect to a full adhan page with details of muadhin of your choice.This feature is only available for a maximum of 5 minutes from the time the Solah notification comes in.

For Android: Full adhan will be played when Solah notification comes in.

Can I choose other sound than adhan for the Solah notification?

You may choose Beep sound as an alternative to adhan for the Solah notification

How can I add the widget to my phone?

For iOS: From the Home Screen, touch and hold a widget or an empty area until the apps jiggle. Tap the Add button. in the upper-left corner. Select a widget, choose from three widget sizes, then tap Add Widget.

For Android: Available Soon

Qiblah

Why does the Qibla feature not function or freeze?

Qibla uses the compass function in the phone so there could be many factors that caused the problem. You must first enable permission or allow location access for QalbyApp while using the app to get the Qibla to function well.

It is recommended to use a Wi-fi connection over mobile data in order to get a better detection of your location or GPS fix.

Sometimes, you need to calibrate your compass by making movements in the shape of 8 with your phone horizontally to adjust the compass. To ensure proper calibration, repeat the movements at least 5 times. Always refer to you phone’s manual or instructions on how to calibrate its compass.

However, some Android phones are not equipped with a compass so the Qibla will not work properly on those phones.

E-Journal

I can't find the Ibaadah Checklist, where is it located?

Ibaadah Checklist is nestled inside E-Journal. Once you created an entry for the day, you’ll get to access the Ibaadah Checklist.

I cannot save my Ilm Notes whenever I use emojis in it. Why is that happening?

The use of emojis will be supported soon, In Shaa Allah.

Al-Qur'an

Can I still have the Quran playing even after I have exited the app or on a locked screen?

Yes, you can still have the Qur’an playing on the background even after exited the application or whenever you are on a locked screen.

Is it possible for me to continue reciting my last read ayah?

Yes! After you have bookmarked your last read ayah, you can continue reading it by clicking the ‘Bookmark’ function under Qur’an feature.

Du'a

I cannot find Mathurat in the app, please help!

You can find the selection for du’a of Mathurat in Morning and Evening sections inside Du’a feature.

I cannot save my favourite ayah, why is that so?

The use of personalised functions like the Save function requires you to create an account first. Once you are logged in, you may access this function. It is Free to sign up with QalbyApp, give it a try today!

How can I create my own playlist?

To create your own Du’a playlist, go to Du’a Page and save any du’as of your favourite. You can personalized your own playlist by creating a new one or selecting your existing playlist upon clicking the ‘Save’ button.

How to delete the playlist I have created?

Choose the Playlist that you wish to delete and swipe to the left side of the screen.

Qalby Love Letter

I'd love to receive Qalby Love Letter. How do I join the mailing list?

When you open our website, you’ll see a pop up message that says “Subscribe to our love letters.” Fill in the form and you’ll have love letters send directly to your inbox! If you can’t find the pop up box, scroll down till the bottom of our homepage, and click on ‘subscribe here’.

I cannot find Qalby Love Letter in my inbox!

Your Qalby Love Letter may be sent into your other folder like Promotion, Spam or Junk folder. Kindly check these folders and you can move it into your Inbox using ‘Move to’ function.

Qalby Community

How can I access Qalby Community from QalbyApp?

To access Qalby Community from QalbyApp, click ‘More’ button and select ‘Community’. You will be directed to the Mobile Version of Qalby Community. Give it a try today!